Shipping & Return Policy

SHIPPING 

 

When will my order ship out? 

Please allow 3-7 business days for processing time, plus shipping time you select at checkout.

We ALWAYS aim to get your order out as soon as possible, with most packages shipping out 1-3 days after placing your order, but many of our products are “made to order,” so sometimes we’ll need that extra day or two. 

Most packages are sent out USPS Priority mail (2-3 days). Of course, you have the option of expedited shipping at checkout. 

 

What if my package is lost or stolen? 

We are not responsible for lost or stolen packages. Please let us know if you have an issue and we'll try our best to retrieve it from the carrier. 

 

What does "FREE SHIPPING" consist of? 

Any FREE shipping provided will be standard shipping (unless otherwise stated). 

 

RETURNS & EXCHANGES

Do you accept returns or exchanges? 

Due to the personal nature of our products and lingering COVID concerns, we do not accept returns or exchanges. However, we always want you to be happy with your purchase, so please reach out if there's an issue we need to address. 

What if my package arrives damaged? 

We package everything with a lot of care (and bubble wrap), but these things still happen occasionally  Let us know if it does and we'll take care of it promptly! We just ask for a photo and send you a replacement — easy peasy!

Contact sales@cocoluxx.com if you need any assistance!