FAQ

 

SHIPPING QUESTIONS

 

When will my order ship out? 

Coco Luxx Items are made to order, so you get the freshest product!

Please allow 4-7 business days for processing time, plus shipping time you select at checkout.

We ALWAYS aim to get your order out as soon as possible, with most packages shipping out 1-3 days after placing your order, but many of our products are “made to order,” so sometimes we’ll need that extra day or two. 

Most packages are sent out USPS Priority mail (2-3 days). Of course, you have the option of expedited shipping at checkout. 

 

What does "FREE SHIPPING" consist of? 

Any FREE shipping provided will be standard shipping (unless otherwise stated). 

 

PRODUCT QUESTIONS

 

How natural are you products? 

We craft our products with high quality ingredients with 80% of them being organic. 

 

Do you use fragrance or colorants? 

When we use fragrance, as opposed to essential oil, we find the most natural source possible. 

Occasionally we’ll use an all-natural mica powder, but you’ll see it listed in the ingredients. 

Are your products made to order? 

Our products are made to order in small batches. We want to make sure you get a high-quality product crafted just for you!

 

RETURNS & EXCHANGES

 

Do you accept returns or exchanges? 

Due to the personal nature of our products and lingering COVID concerns, we do not accept returns or exchanges. However, we always want you to be happy with your purchase, so please reach out if there's an issue we need to address. 

 

What if my package is lost or stolen? 

We are not responsible for lost or stolen packages. Please let us know if you have an issue and we'll try our best to retrieve it from the carrier. 

 

What if my package arrives damaged? 

We package everything with a lot of care (and bubble wrap), but these things still happen occasionally  Let us know if it does and we'll take care of it promptly! We just ask for a photo and send you a replacement — easy peasy!